Privacy Policy
Your privacy matters to us. This policy explains how Curl Freely collects, uses, and protects your information.
Last Updated: February 28, 2026
1. Information We Collect
Personal Information
When you place an order, create an account, or contact us, we may collect the following personal information:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information
Account Information
If you create an account with us, we also store:
- Username
- Password (encrypted)
- Purchase history
Automatically Collected Information
When you visit our site, we automatically collect certain technical data:
- IP address
- Browser type and version
- Device information
- Referring URL
- Pages visited and time spent on site
2. How We Collect Information
Directly From You
We collect information directly when you:
- Create an account
- Place an order
- Contact our support team
- Sign up for our newsletter
Automatically
We use cookies, web beacons, and analytics tools to automatically gather usage data as you browse our site.
From Third Parties
We may receive information from trusted third parties such as payment processors and shipping carriers to complete your transactions.
3. How We Use Your Information
We use the information we collect to:
- Fulfill and ship your orders
- Process payments securely
- Send order confirmations and shipping updates
- Improve our products and website experience
- Respond to your inquiries and support requests
- Send marketing communications (only with your consent)
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
6. Data Security
We take the security of your information seriously and implement industry-standard measures to protect it:
- TLS/SSL encryption for all data in transit
- PCI-DSS compliant payment processing partners
- Access controls and regular security monitoring
While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.
7. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy:
- Active accounts — retained while your account remains active
- Order records — retained for 7 years for tax and legal compliance
- Marketing preferences — retained until you opt out
- Non-essential cookies — expire after a maximum of 30 days
8. Your Rights & Choices
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications (every email includes an unsubscribe link)
- Manage your cookie preferences
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request its deletion, and opt out of the sale of personal information. Although we do not sell personal information, we respect and honor these rights.
To exercise any of these rights, please contact us at privacy@curlfreely.com.
9. Children's Privacy
While our products are suitable for children of all ages, our website is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA).
Parents and guardians should supervise their children's online activities. If we discover that we have inadvertently collected information from a child under 13, we will delete it promptly.
If you believe a child under 13 has provided us with personal information, please contact us at privacy@curlfreely.com.
10. Third-Party Links
Our website may contain links to third-party sites such as Instagram, Facebook, and payment providers. These external sites have their own privacy policies and practices.
We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page.
Your continued use of our website after any changes are posted constitutes your acceptance of the updated policy.
For material changes that significantly affect how we handle your data, we will notify you via email.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:
Email: privacy@curlfreely.com
Instagram: @curlfreely